PRE-ORDERS :All PREORDERS are made to order so allow around 10 days of production. Due to the weather conditions in Bali, the production may be delayed so bear in mind that the delivery may be delayed as well.
In Singapore, orders will arrive within 48 hours once the order is placed.
For countries in the EU, orders will arrive in 10 to 14 working days.
Asian Countries , delivery time is approximately 8 to 10 working days.
Other countries, delivery time is approximately 11 to 14 working days.
* Please kindly note that the deadlines shown are for guidance only and are approximate. We are not responsible for any delay on customs or at post office. We do always provide a tracking number so you can easily track your order anytime.
We ship the orders with registered DHL ecommerce mail, so you can follow the order anytime with the tracking number. Upon arrival to the country of destination, DHL drop the parcels to the national post of each country and they are the final responsibles of the delivery. To track the parcel down , just use the same tracking number provided.
We are not responsible for any delayed or damaged parcel.
We want you to have a great shopping experience so feel free to return your item if you're not completely satisfied once you receive your order. Just notify it emailing us ( firstname.lastname@example.org) and then,follow these steps :
1 - Deadline for returns is 14 days after you have received your purchase.
2 - The product must be returned in the same condition and package as you have received it.
3 - Customer is responsible for return shipping costs.
4 - upon arrival of the item in perfect condition, we will refund the total amount in the same card where your order was placed.
*** We won't refund any lost or damaged parcel.
ATA BAGS :For the production of Ata bags, smoked bamboo is used to give strength to the bags. A slight smoked scent may appear the first days , but it easily goes with the use and if you keep the bag in an open area.